Zoho Certification Course
Zoho Desk Training
Duration:
16 hours
What You Will Learn
- Introduction
- Multi-Channel Support
- Emails
- Help Center
- Knowledge Base
- User Community
- Social Brands
- Voice Call Support
- Web Forms
- Instant Messaging for Your Business
- Live Chat
- Guided Conversation - Self-Service Bot
- Tickets
- User Preferences and Accessibilities
- General Settings
- Rebranding
- Account Setup
- Departments
- Products
- Customization
- Customize and Improve
- Automation via fields
- Handling Modules
- Templates
- Time Tracking
- General and Personal Settings
- Automation
- Support Pillars
- Advanced Automation
- Managing Data
- Connect with Applications
- Developer Console
- Zia
- Analytic
