Zoho Certification Course
Zoho Assist Training
Duration:
3 hours
What You Will Learn
Introduction
- Welcome to Zoho Assist
- Benefits of a remote support software
- System requirements
Remote Support Sessions
- Viewer console
- Customer console
- Scheduled session
- Screen sharing session
Organization Setup
- Manage technicians
- Session recording
- Audit logs
- Analytics
- Rebranding
- Email templates
- Import, add, and manage contacts
- Configuring departments
- Integrations, APIs and SDK
Security Settings
- Privacy settings
- Breach notification and data protection
- Two-factor authentication
- Data cleanup
Mobile apps and plugins
- Technician mobile app
- Customer mobile app
- Desktop plugin
- Get support plugin
Configuring Unattended Computers
- Installation methods
- Bulk deployment
- Accessing and working on an unattended computer
- Diagnostic tools (remote, command, prompt, users, groups)
- Power options (wake on LAN, shutdown, reboot)
Unattended access settings
- Computer grouping
- Group permission
- Analytics
- Session confirmation and security setup
Summary
- What’s new?
- Best practices for administrators
- What’s next?
- Frequently asked questions
